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Job: Account Support Trainee

Active since 16-05-2018 Job category Project management
Location Hoofddorp Level -
Educational level Bachelor / Graduate Employment type -
Hours 0 Salary -
If you would like to work on developing your clients and yourself, an internship at Performance Solutions is perfect for you! As Account Support Trainee you are - along with other team members - responsible for the complete preparation, planning and follow-up of all the (training) programs of Performance Solutions in the Netherlands and Europe. We do a lot of (international) change programs around customer experience within the field of Hospitality.

We are looking for a smart and engaged Account Support Trainee to inspire and join our team. In this role you will work closely with our trainers/facilitators, project managers and Account Support teams in the Netherlands (Hoofddorp) and Germany (Frankfurt). You will support the trainers/facilitators and project managers, but also our mystery shoppers around the globe. You will be working on the entire logistical process of the programs and are involved in e.g. making planning’s, booking flights and hotels, arranging training materials for the trainers/facilitators.

Together with the teams you will support the development and implementation of a strategic plan to enhance the quality of the support offered to the trainers - all to create the ultimate customer/client experience in alignment with our mission: Spreading Delight and building a network of Raving Fans. Furthermore, you will get the chance to develop yourself as an all-round customer experience professional, with the focus on Account Support.

We are curious to know what talents you would like to develop and what you can bring to the table. We are looking for a hands-on people person who is able to think strategically.

Our mission is to spread delight! Experience is not a trend, but rather the condition for development, success and sustainability. We accompany organizations where people make the difference on their journey towards consistent and memorable experiences, the creation of raving fans and ambassadors, with more passion, energy & fun at work, enhancing the overall performance and ensuring that the change is sustainable.

As an Account Support Trainee you are key in the Performance Solutions team and you can completely identify with our desired experience: Free to have Fun, Energized to Engage, Encouraged to Empower and Dedicated to make a Difference (FEED).


We are curious to know what talents you would like to develop and what you can bring to the table. We are looking for hands-on people person who is a Strategic thinker too.

Knowledge, experience and behaviour

  • HBO working and thinking level
  • Experience as hostess/host is an advantage
  • Experience with Microsoft Office package
  • You are representative and welcoming
  • You are hospitable and spontaneous
  • You are stress resistant and flexible
  • You have a hands-on mentality
  • You work efficiently and effectively
  • You work independently but also are a team player
  • You work accurately and like order and cleanliness
  • It is desirable that you are in possession of a drivers license


The internship is available per September 1st, 2018 with a minimum duration of 5 months, preferably longer.


Did all this make your heart jump a little higher and are you dreaming of how this new challenge would look like? Apply here and upload your CV with a motivation letter. All creative ways to introduce yourself are welcome!

More information
This listing is a full-time job

Job category Project management
Industry / Industries Consultancy
Region Netherlands
Keywords Student, trainee, traineeship, internship, bachelor, support, project, experience

Contact information

Name Jeroen Ruigrok