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Job: InProve Consultant

Active since 21-09-2018 Job category Project management
Location Eschborn Level Entry level/Graduate
Educational level Bachelor / Graduate Employment type Fixed term contract with option...
Hours 40 Salary -
Do you have a strong desire for structure, a drive to always be a step ahead, pro-active and love to organize and manage projects? If you also like to work closely and connect with colleagues and clients in a project team, then we may have an interesting position for you!

What is the role of a Junior Project Consultant at Performance Solutions?
  • You are responsible of your own InProve (Mystery Shopping) clients
  • You take care of the coordination and organization (internal and external) of your assigned InProve projects (Mystery Shops or Calls, Competition Checks)
  • You will get trained to become a Mystery Shopper and will then execute mystery shops and calls all over the world
  • You will assist in the training and development of our Mystery Shopper freelancer and ensure that the delivery of services is matching our quality standards
  • You conduct criteria set workshops with the clients to be able to measure our clients’ customer experience
  • You are responsible for all invoicing tasks for InProve projects

Why do we do what we do?
Our mission is to spread delight: that means that our main goal is to make sure that the experience is consistently exceeding the customer’s expectations making it a memorable moment. Experience is not a trend, but rather the condition for development, success and sustainability. We accompany organizations on their journey towards consistent, memorable customer experiences and the creation of raving fans and ambassadors. This is only to be achieved with more passion, more energy and more fun at work, which enhances the overall performance and ensures that the change is sustainable.

What do we expect from you?
Customer Experience (development) is not a secret to you. You identify the behavioural needs for a client and you are able to translate the necessities of strong global (and high demanding) brands into an approach that helps bridge the gap between what the brand promises and what is delivered. You are key in the Performance Solutions team and can completely identify with our desired customer experience and employee behaviour: Free to have Fun, Energized to Engage, Encouraged to Empower and Dedicated to make a Difference (FEED). You like to connect, are open to change, to new experiences and aim to delight our customers (and their clients).
We are looking for someone who has an ability to communicate on board-level and has a charismatic personality. Our perfect candidate has to be a smart and connecting person, who loves to combine her/his analytical skills with her/his capability to engage and inspire her/his team. Strong knowledge in the hospitality industry are a must in addition to several years of experience in this sector.

Who would be our perfect match?
  • You have a completed education in the hotel industry or a degree in a related course of studies
  • You have 2+ years of experience in the field hospitality or a related industry
  • You have relevant experience in the reservation, sales or meeting and events department
  • You are fluent in both English and German written and spoken
  • You have excellent commercial skills
  • You adapt your analytical or pragmatic skills to the situation
  • You are an empathic team player, with an open mindset
  • You are self-confident and you have experience with c-level negotiations
  • You have experience in working within different sectors (hospitality, retail, automotive is a big plus)
  • You are looking forward to travelling and working with great clients and people all around the globe
We are curious to know what talents you can bring to the table for our clients, the Performance Solutions team and the entire company.

Is this you?

Did all of this make your heart jump a little and are you dreaming of what this new challenge would look like? Simply upload your CV, add your salary expectations and indicate us in 5-10 sentences why you are the perfect candidate. If your application is successful, you will get an invitation for an interview. We look forward to seeing you in action!
More information
This listing is a full-time job

Job category Project management
Industry / Industries Consultancy
Region Germany
Keywords Junior Consultant, Berater, German, Deutsch, English, Englisch, Project management, Projekt Management, international

Contact information

Name Leonie Chantrel